so i made some calls this morning and long frustrating story short...my surgeon has not submitted any paperwork yet for insurance approval. my surgery is monday!!!! turns out they were waiting on one more form from my primary doctor. and *that* office has really disappointed me. big time. every step of the way they have been a hold-up. this form has to do with my medical history and is a supplement to the letter it took them forever to write. but they were trying to say they could not do it until my pre-op physical... which is tomorrow at 5:30. which means the surgeon would not get the form until thursday which means that the insurance conversation would not even start until thursday for a surgery on the following monday! argh.the irony in all this is the amount of time i have spent on hold with the primary office listening to the damn recording that says -- "our practice is pleased to be a patient-centered facility which means that our patients come first with an emphasis on customer service"... HA!
this is really stressing me out. i hate paperwork. i hate dealing with unqualified customer service people. i will be reaching out to the head of the primary firm once i have my insurance approval in my hand and letting them know how they have failed me.
this is the second primary doctor's office in the last 5 years that i have seen gone from family and small into a big ass botox-pushing factory. it sucks.
the good news is the a/c was an easy fix. the repairman was not only on time he was here early and had to wait for me.
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